A concept app that aims towards making healthcare services more accessible to all.
Revolutionizing Healthcare Access: The Patients First Journey
Patients First is a concept app designed to make healthcare services more accessible, particularly for young adults who often delay seeking medical advice. The app aims to address the barriers preventing regular check-ups and early diagnosis of health issues that can affect quality of life.
Book a doctor’s appointment conveniently.
• Book appointments that don't interrupt a patient’s schedule. • An organized booking system that keeps track of appointment details for the patient.
Discover nearby clinics and hospitals that offer health checkups and other healthcare services.
Look for clinics that are nearby or more convenient to your location and urgency.
Virtual appointments via video call meetings or instant messaging.
• Offers a more convenient and comfortable way to meet with a health professional. • Video Conferencing Breaks Down Geographical Barriers with Your Patients.
My Role in Patients First: Timeline, and Deliverables
As the solo product designer, I handled user research, wireframing, UI design, and usability testing. Over 2.5 months, I delivered a high-fidelity app mock-up, ensuring a user-centric and functional design.
Young adults avoid scheduling health checkups or seeking medical advice from professionals.
Many young adults delay seeking healthcare services. This is problematic because avoiding regular check-ups or neglecting to diagnose issues may conceal underlying health problems that can adversely affect their quality of life.
Many young adults delay seeking healthcare services. This is problematic because avoiding regular check-ups or neglecting to diagnose issues may conceal underlying health problems that can adversely affect their quality of life.
What's key here is meeting users where they are in their healthcare decision-making process with accurate information.
User Persona
Meet Amy.
Experience Mapping
Some areas of opportunities were: • Having doctor's office full contact information available online. • Reducing the time between booking the appointment and the time of appointment. • Increasing accessibility to a doctor diagnosis. • Increase convenience of a doctor meeting.
Designing for Wellness - Building the Core Features
Developing the app's core features involved overcoming technical challenges to ensure seamless functionality. Key features include a streamlined booking system, a locator for nearby clinics, and virtual appointment options. These were designed to break down barriers to healthcare access, such as geographical limitations and scheduling conflicts.
Book a doctor’s appointment conveniently.
• Book appointments that don't interrupt a patient’s schedule. • An organized booking system that keeps track of appointment details for the patient.
Discover nearby clinics and hospitals that offer health checkups and other healthcare services.
Look for clinics that are nearby or more convenient to your location and urgency.
Virtual appointments via video call meetings or instant messaging.
• Offers a more convenient and comfortable way to meet with a health professional. • Video Conferencing Breaks Down Geographical Barriers with Your Patients.
Lessons from the Journey: Key Takeaways
User-Centered Design is Paramount: Engaging directly with young adults to understand their unique needs and barriers was vital. Designing solutions that resonated with their preferences led to higher engagement and satisfaction. Integration of Technology Overcomes Barriers: Implementing features like virtual appointments and an organized booking system effectively addressed common obstacles, such as geographical limitations and scheduling conflicts, making healthcare more accessible.
Thank You for Reading!
If you would like to try out the demo on Figma, please send me an e-mail!
